Administration & Support
“What I love most about my role is supporting students to achieve success in their studies and employment.”
Shona has been with Enhance Training since 2010, and has a Diploma in Early Childhood as well as a Cert IV in Business Administration and a Cert IV in Training and Assessment. Having been a childcare centre director prior to joining Enhance training, Shona shares her expertise and industry knowledge while handling training projects, engaging with industry partners as well as providing advice and assessing suitability into the RTO’s courses.
She has moved around roles within the RTO starting with administration and compliance, training and assessing for the early childhood education courses to her current role as the project officer.
“While my role sounds dry, controlling risks, managing compliance and solving problems is the sort of challenge I thrive on. My work is all about supporting the people working with our learners and clients to provide quality training and services.”
Andrea has been with the Hessel Group since mid-2017, starting with RTO Compliance for Enhance Training and then expanding her compliance role to include the Care and Support Team. Having held various management and consulting roles within the Vocational Education and Training and Business sectors for longer than she would like to admit to, Andrea has the Bachelor of Teaching (Education and Training of Adults) and qualifications in management, human resources management and organisational psychology.
“I love being in the training environment and knowing that I play a critical part in a student’s learning journey brings me great satisfaction. Working with everyone in the team provides me a good understanding of the intricacies of an RTO not only as a business but also from a student’s perspective in considering the right courses to embark in.“
Toni has been with Enhance Training since 2016. A highly experienced administrator in the RTO world, Toni has had experiences with RTOs in the hospitality, nursing and aged/disability industries. Her qualifications include a Diploma in Human resources, a Cert IV in Business as well as a Cert IV in Training and Assessment.
Toni handles the daily administrative operations of Enhance Training and is usually the first point of contact for students and enrolments.
“I am driven by an innate desire to empower students to reach their educational and employment goals. My role is providing support and referrals to students, to overcome life’s hurdles and crossing the ‘finish line’ with confidence and prowess to achieve their goals.”
Sandy has been assisting students from learning cohorts such as Secondary School, Internationals CRICOS registered RTO’s, VET and higher education for 11 years. She has an Advanced Diploma in Counselling, Cert IV Training and Assessment and is also a Disability Care Worker. Some areas of her portfolio include National VET Manager, Trainer and Assessor, Student Support Officer, Career Coach, Business Development Manager, Work Placements/ Internships, and working in the DES Contract.
Sandy has been working in the role of LSS Case Manager with Enhance Training since Sept 2019 and thoroughly enjoys working with people in this role.
All of the RTO’s trainers have both industry qualifications and trainers’ qualifications, which also includes foundation skill sets which help in their training approach especially for new entrants into the industry. Regular industry Professional Development and engagement is also key to the trainers role at Enhance Training.
“I am a passionate trainer who is very supportive to my students. My goal is for my students to become inspirational, knowledgeable and unique educators that will place imprints on each child’s future.”
Rebecca comes with intensive knowledge in the Early Education industry, having worked as an educator in childcare centres for the past 10 years. She plays a critical part in the Enhance Training team since she started in 2017 and is constantly looking to grow in the organisation and implementing best practices for the students. She is currently completing her Bachelor in Education specialising in Early Childhood, having already completed her Diploma in Early Childhood Education and Care as well as her Cert IV in Training and Assessment.
“I enjoy applying a wide variety of strategies based on essential educational principles encompassing cognitive functioning, learning theory, diversity issues, curriculum-based planning and assessment. My goal is to promote positive learning, spark enthusiasm for learning and to provide a strong foundation for lifelong learning for my students.”
Hema has years of industry experience working with children in child care, family day care, play group and OSHC both as an educator and coordinator. Her journey as a trainer and assessor started in 2015 after being a director of a preschool. She joined the Enhance Training team in 2017, and her qualifications include a Masters in Business Administration, Diploma in Early Childhood, Cert IV in Training and Assessment, as well as a Cert III in individual Support (Disability).
“What I love about my role is working with students from diverse backgrounds, seeing my class bond, work together and adopt high quality care practices for clients”
Melinda has worked in the Health Care Industry for over 25 years, including roles in Leisure and Health, Community Coordination and management of Respite Services. Her background in Nursing and roles as an enrolled Nurse provides her with the experience, and this can be seen in her delivery of the units. She joined the team in 2018 after a successful stint at a local Group Training Organisation. Her other qualifications include a Diploma in Community Services, Cert IV in Training and Assessment, Cert IV Mental Health, Cert IV Leisure and Health, and a Cert III in Individual Support.